Partners in Care

A team of Activity Workers coordinate a varied and stimulating program of recreational, social, intellectual, creative, musical, health, and fitness activities.

A Dentist and a Dental Hygienist provide services two to three days per month, and a denturist visits the Home periodically. These services are provided on a fee-for-service basis. A portion of the cost may be covered by Veterans Affairs Canada (for eligible Veterans) or an extended health plan. Residents may also go out to their community dental service, if their mobility and cognitive needs can be supported in the community office.

Registered Dietitians (RD) assess and monitor the nutritional health and eating abilities of each resident and establish each person’s nutritional needs.

Health Care Workers (HCW) are qualified and registered with the BC Care Aide Registry. They provide personal care including assistance with hygiene and bathing, meal assistance, assisting with transfers and mobilizing, and providing treatments as directed by the Care Team.

Broadmead Care recognizes the importance of residents’ continued involvement, as well as their families and friends. We strive to understand and include family perspectives, and will do our best to work together to meet the needs and wants of the people who live in our Care Homes.

Ongoing communication between staff and the Health Representative regarding the resident’s care and wellbeing is essential. This communication can occur both formally and informally, at care conferences, and through informal conversation with staff while visiting.

We partner with family by:

• Assisting with family adjustment following moving in;
• Communicating (through the identified Health Representative) regarding the resident’s needs or changes in health condition;
• Providing information and support to assist with healthcare decision making;
• Providing information about Care Home activities through monthly Activity Calendars, the Family Council, and other opportunities;
• Providing an opportunity for feedback through the Family Satisfaction Survey, which is undertaken every two years; and
• Providing ongoing support.

Family can partner with Broadmead Care by:

• Communicating information about the resident’s history that will help us provide the best care, and understand their behaviour;
• Assisting at meal time, going for a walk, or helping with items such as nail care;
• Participating in the Resident and Family Councils or fundraising activities; and,
• Providing comments and suggestions through the Suggestion Box in our main lobby area.

Resident and Family Councils

Councils provide forums for residents and family to share and learn from each other. They provide opportunities to gather with the Care Home’s leadership team. Family Council dates are posted throughout the Care Home. Please contact the Social Worker if you have any questions.

Care Managers and/or RN Supervisors
Care Managers and RN Supervisors are Registered Nurses (RN) or Registered Psychiatric Nurses (RPN) and are on site 24 hours a day, 7 days a week. They provide support and supervision for the Licensed Practical Nurses (LPN) and Healthcare Workers. The RN/RPNs help assess and plan care for residents with acute, complex, or changing conditions.

Licensed Practical Nurses
LPNs provide direct nursing care such as administration of medications and other nursing duties, and provide direction to the Care Team. In some Homes, an LPN may fill the role of a Care Manager or RN Supervisor.

Foot Care Nurse
The Foot Care Nurse is an LPN with special training in foot care who visits residents on a regular basis to provide foot and nail care. The cost for this service is charged to the resident. For Veterans, a portion of the cost may be covered by Veteran Affairs Canada. In some Care Homes, this service is provided by a contracted service provider.

Broadmead Care has a group of physicians, called the Core Group, who care for all the people who live here. Broadmead Care endorses and follows guidelines set out by Choosing Wisely Canada (https://choosingwiselycanada.org/long-term-care).
The Core Group is managed by the Medical Director, who oversees medical care for residents. There is also access to a Geriatrician and Geriatric Psychiatrist upon referral. Residents may also attend appointments with various medical or surgical specialists.

Social Workers provide counselling, information, and support for residents and their families from the time they move in through end of life care, and bereavement. In addition, Social Workers coordinate and facilitate Admission and Care Conferences, and coordinate monthly Family Council meetings.

The Spiritual Care Coordinator is available to all our Care Homes. The Coordinator may provide support through:

• individual visits;
• meetings with family members;
• providing encouraging and comforting reading materials;
• prayer support; or,
• liaison with spiritual resources in the community.

Support is offered regardless of religious or other spiritual affiliations.

Broadmead Care works with local colleges and universities to provide training to healthcare students. Care may be provided by the students under the supervision of authorized personnel and in accordance with Broadmead Care’s policies.

The Therapy Services team consists of Occupational Therapists (OT), a Physical Therapist (PT), and Therapy Assistants (TA). When required, OTs and/or the PT assess the resident’s physical and functional abilities and help with getting equipment such as wheelchairs and walkers.

Volunteers are part of the care team and play an essential role in enhancing the daily life of residents. The Manager of Volunteer Services trains and supports volunteers to assist with a wide variety of activities such as music, creative arts, happy hour, gift shop, and other programs. Volunteers connect with residents by reading, looking through photos, or enjoying one-on-one time together. If you are interested in volunteering, please visit our website (www.broadmeadcare.com) to learn more or apply.