Care Home Status and Visiting Information

Last updated Sep 4, 2022
This page is updated as information becomes available, and during office hours (M-F; 8am to 4pm).

Care Home Status

Care HomeCurrent statusNature of OutbreakVisiting HoursSocial VisitsEssential and Designated Visits
Beckley Farm Lodge
250.381.4421
No outbreak declared by Island Health.
Adult Day Programs are running.
NONE9:30 am – 5:00 pmOPENOPEN
Nigel House
250.475.2050
No outbreak declared by Island Health.NONEPlease call to make an appointment for your rapid test.OPENOPEN
Rest Haven Lodge
250.656.0717
No outbreak declared by Island Health.
Adult Day Programs are running.
NONE9:00 am – 6:00 pmOPENOPEN
Veterans Memorial Lodge
250.658.0311
No outbreak declared by Island Health.
Adult Day Programs are running.
Veterans Health Centre is open.
NONE10:00 am – 7:00 pmOPENOPEN
ALL VISITS WILL FOLLOW Provincial Health Orders and Island Health’s COVID-19 outbreak protocols.

Visitation Status

Please see the chart above for the outbreak status at all Broadmead Care Homes as declared by Island Health. Thank you to everyone for the ways you have helped us keep the people who live and work in our Care Homes safe.

Further to Provincial Health Orders, all visitors will need to have a rapid COVID-19 test that is negative before being permitted entry to the Home. This rapid test will happen at the Care Home. You may need to call Reception at your Care Home to schedule your COVID-19 rapid test, except at Veterans Memorial Lodge, where no appointment is required. Visitors will also need to follow COVID-19 protocols, which include wearing masks, and using appropriate hand hygiene when in the Care Home.

FAQs

How do I visit?

  • All regular visitors must be double vaccinated. This means you are more than 14 days past your second dose.
  • COVID-19 screening, including rapid testing, will continue. You will need to answer COVID-19 related questions, use hand sanitizer, have your temperature taken, and wear the medical grade mask we will provide.
  • Further to Provincial Health Orders, all visitors will need to have a rapid COVID-19 test that is negative, before being permitted entry to the Home. (See FAQ below about rapid tests.)
  • This rapid test will happen at the Care Home.
  • The rapid test takes approximately 20 minutes per test to complete.
  • Please note: with an increase in visitors, you may need to wait in line for screening and rapid testing. If you can, please consider not visiting during peak hours to help reduce traffic during those times. Thank you for your patience as we accommodate as many people as possible.
Care HomeVisiting Status/HoursPeak Hours
Beckley Farm Lodge9:30 am – 5:00 pm10:00 am – 2:00 pm
Nigel HousePlease call to make an appointment for your rapid test. 250.475.2050No peak hours.
Rest Haven Lodge9:00 am – 5:00 pm, seven days a week.
No appointment needed.
2:30 – 3:30 pm
Veterans Memorial Lodge10:00 am – 7:00 pm, seven days a week.
No appointment needed.
10:00 am – 1:00 pm

What is involved with the rapid test?

When you arrive, you will be screened as usual before entering the Care Home. Once inside, you will be directed to the testing area.

The Screener will give you instructions about how to perform your own nasal swab for the test. Once you have completed the swab and given it to our team member, you will then need to wait approximately 15 minutes for the results. When the result is ready, our team member will let you know what it is.

  • If the test result is negative, you can begin your visit, following all current COVID-19 protocols. Please go directly to your loved one’s room, and remain there for the duration of your visit, with your mask in place.
  • If the test result is positive, you will be given a letter with information about your next steps. You will not be allowed to visit. You must leave immediately and go directly to your own home to self isolate, in accordance with Provincial Health Orders.

Where can I visit?

Once you are welcomed into our Care Homes, you should proceed directly to your loved one’s room. Please stay in that room for the duration of your visit. If you need to speak to the nurse, please press the call bell, and they will come to you. Please use the washroom in your loved one’s room.

Once you have finished your visit, please proceed directly to the main entrance, sign out, and leave the building.

Can I visit while the Care Home is in an Outbreak?

If you are a single designated, essential, or essential end-of-life visitor, yes, you can. If you are a social visitor, your visits may be temporarily suspended.
During an outbreak, end-of-life, essential, and single designated visits may continue. Visitors must be fully vaccinated, and take required precautions such as rapid testing, wearing masks, and using appropriate hand hygiene when in the Care Home. Single designated visits are permitted in a home during a COVID-19 outbreak, under the guidance and direction of the local Medical Health Officer.

More information

On March 10, Dr. Henry announced changes to the visitation rules in BC’s long term care homes. As of March 18, 2022, all visitors will be welcome in our Care Homes, subject to ongoing COVID-19 protocols and provincial health requirements.

There have also been changes to how outbreaks are defined and managed. The province is removing a ‘one size fits all’ approach to managing outbreaks, and instead, Medical Health Officers will decide what supports and restrictions need to be put in place depending on the severity of the outbreak and the risk to team members and residents. See new outbreak management protocols here.

What is an Essential Visit?

Essential visits have specific guidelines, and are included as part of an Essential Visit Care Plan for a resident. Essential visits are given for compassionate reasons, such as end-of-life care or those essential to a resident’s care and wellbeing. If your loved one has an essential need that cannot be met without the essential visit, you will be contacted by the Social Worker or Care Manager. Essential visits are limited to one person at a time.

You can request a review of visitor related decisions. Please email info@broadmeadcare.com to request a review.

Essential visits require a negative result from a COVID-19 rapid test at the Care Home, which will take about 20 minutes to complete.

What is an Essential End of Life Visit?

Essential end of life visits may include more than one person at a time, and will be arranged with the Social Worker and Care Manager when needed.

How long can I spend with my loved one?

There is no limit to the length of time you can spend with your loved one. We recommend using this time to connect with other family members via your mobile device or iPad. Please ensure you wear your mask at all times.

How else can I stay in touch?

Please visit our Keep Connected webpage (accessible through a button on our home page, or by typing www.broadmeadcare.com/send-a-message in your browser), through which you may upload messages, photos, or videos for your loved one. We will share them with him or her as soon as we can.

What are the specific visitor categories?

Please note: as of March 18, 2022, all visitors are welcome in our Care Homes. There is no time limit, and no limit to the number of visitors a loved one can have at one time.

SOCIAL VISITOR

  • Social visits are open to everyone who is fully vaccinated. If an outbreak is declared at a Care Home or on a lodge, social visits may be temporarily suspended.
  • Must be fully vaccinated and must follow all COVID-19 protocols.
  • Will be rapid tested on site.
  • Will not be permitted to enter if the rapid test result is positive.
  • Nigel House requires an appointment for testing.
  • Beckley Farm Lodge, Rest Haven Lodge, and Veterans Memorial Lodge do not require appointments, but you may have to wait until a testing spot is available.

SINGLE DESIGNATED VISITOR

  • This is one person designated as a visitor for one resident.
  • Must be fully vaccinated and must follow all COVID-19 protocols.
  • Will be rapid tested on site.
  • Will not be permitted to enter if the rapid test result is positive.
  • Nigel House requires an appointment for testing.
  • Beckley Farm Lodge, Rest Haven Lodge, and Veterans Memorial Lodge do not require appointments, but you may have to wait until a testing spot is available.
  • May enter during an outbreak, understanding the risks that are involved.
  • Single designated visits are permitted in a Care Home during a COVID-19 outbreak, under the guidance and direction of the local Medical Health Officer.

ESSENTIAL

  • This is one person who has been granted essential visitor status as part of the resident’s Care Plan.
  • Must be fully vaccinated and must follow all COVID-19 protocols.
  • Will be rapid tested on site.
  • Will not be permitted to enter if the rapid test result is positive.
  • No appointment is needed.
  • May enter during an outbreak, understanding the risks that are involved.

ESSENTIAL END OF LIFE

  • End-of-life visits will be arranged by the Care Home when needed.
  • End-of-life visits may include more than one person.
  • Must follow all COVID-19 protocols.
  • Will not be rapid tested on site.
  • May be permitted to enter if they are COVID-19 positive, but additional PPE will be required.
  • No appointment is needed.
  • May enter during an outbreak, understanding the risks that are involved.