Resident and Family Handbooks
- Beckley Farm Lodge (digital)
- Beckley Farm Lodge (PDF)
- Rest Haven Lodge (digital)
- Rest Haven Lodge (PDF)
- Veterans Memorial Lodge (digital)
- Veterans Memorial Lodge (PDF)
Residents’ Bill of Rights
Express a concern or give a compliment
Please scroll down to complete the online Compliments and Concerns form
Broadmead Care welcomes feedback at any time. We recognize that sometimes people may have questions or concerns regarding the health, safety, or wellbeing of their loved one, or about the services provided at Broadmead Care.
Your feedback helps us identify areas for improvement in our care and services. We will make every effort to ensure investigations of concerns are timely, fair, and just, and without repercussions or penalty to the person who brings forward the concern.
We also appreciate your compliments for the people who have dedicated their lives to taking care of your loved ones. We share your compliments with them, and know how much your kind words encourage them.
Compliments and Gifts
Compliments about our services or team members are most welcome at any time. Compliments can be made verbally or in writing, in person, by phone, email, fax or letter to the Care Home Manager or Director, the Vice President, Care and Community Programs, or the Chief Executive Officer. Please be aware that team members and volunteers are not allowed to accept gifts of a personal or monetary nature from residents, family members, or visitors. Donations to Broadmead Care Society are always appreciated.
You may also wish to explore our Celebrate A Life! program, through which family members can express thanks for exceptional care. Learn more on our website at www.broadmeadcare.com/get-involved/ways-to-give, or drop by the Donations Office which is located across from the Adult Day Program at Veterans Memorial Lodge.
Each concern provides an opportunity to identify areas for improvement of the care and services provided by Broadmead Care. A synopsis of the nature and outcomes of concerns, with names of the resident and person who brought forward the concern removed, is regularly reported to the Executive Team and Board of the Broadmead Care Society, and is used to provide information and recommendations for care and service improvements. The records are maintained for three years following file closure, and then confidentially destroyed.
Compliments and Concerns
Use this form to give a compliment or express a concern.
Brochures and publications
- Adult Day Program
- Annual Report (most recent version; for previous versions, please click here.)
- Celebrate a Life! Brochure
- End of Life Care
- Family and Friends Newsletters
- Legacy Giving Brochure
- Moments Newsletters
- Spiritual Care Brochure
- Volunteer Brochure