Veterans Memorial Lodge, an attractive, comfortable care home located in the pleasant neighbourhood of Broadmead in Victoria, provides care for veterans and seniors on Vancouver Island.

Located adjacent to Broadmead Village, Veterans Memorial Lodge is home for 225 seniors and veterans who require long-term care services. The building is situated on 6.5 acres surrounded by Garry Oak meadows, with views of Rithet’s Bog Park and the Olympic Mountains. Staff and volunteers share a common purpose – to help everyone experience wellbeing and happiness. Our commitment is to provide compassionate care that opens the door for extraordinary relationships to flourish; that helps those who live here experience a sense of belonging, respect, and acceptance; and that provides opportunities for them to live life as fully as possible.

Learn More about our Adult Day Programs

Interested in programs and services for Veterans?

Living at Veterans Memorial Lodge

Accessibility  

Those wishing to use power mobility equipment (including power wheelchairs and scooters) must be assessed by Therapy Services’ Occupational or Physical Therapist before the equipment may be used. All assistive devices and adaptive equipment must be stored in the resident’s room.

All resident areas inside Veterans Memorial Lodge are wheelchair accessible, as are outdoor areas, including courtyards and gardens.

Amenities

  • Multipurpose recreation and activity rooms including a chapel
  • Secure rooftop terraces, courtyard gardens, and water features
  • Beauty and barber salons
  • Coffee and gift shop
  • Library
  • On-site parking
  • Creative Arts room with courtyard

Neighbourhood

  • Adjacent to Broadmead Village shopping centre, featuring restaurants, pharmacy, clothing, gift, and grocery shops
  • Near to Commonwealth Place and private seniors housing services
  • Royal Bank and TD Bank
  • Public transit close by
  • Rithet’s Bog Park – 1 km away

Pet Policy and Lodge Dog Program  

While pets are not permitted to live here, we welcome visiting pets and recognize the importance and value that pets have for many people. All visiting pets must be leashed at all times, have current vaccinations and be well mannered. Pets are not allowed in any area where food is prepared or served.

Broadmead Care has a number of Pet Therapy Volunteers who visit with their pets. These pet visitors are certified by either the Pacific Animal Therapy Society (PATS), or the St. John Ambulance Pet Therapy Program.

Recreational Opportunities

  • We believe wellbeing and happiness are paramount to living well. Our activity enhancement fee of $20 per month allows us to offer a choice of enriched programs for the people who live here.
  • The following opportunities are provided as a result of our generous community which contributes on an annual basis to support resident programs, specialized equipment, and capital projects:
    • Creative Arts
    • Music Therapy and Music & Memory
    • Bus outings
    • Spiritual care
  • Gardening program
  • Walking, balance, and exercise programs
  • Counselling, information, and support programs
  • Resident council
  • Family council

Safety and Security

  • 24-hour on-site staffing including 24-hour nursing care
  • 24-hour recorded closed-circuit TV cameras.
  • Door are secured with magnetic release buttons/keypads.
  • Key codes are required within elevator cars to enable access to service areas by authorized staff and guests.
  • Safety handrails are provided throughout all corridors in the building
  • Hand sanitizing stations are conveniently located throughout the facility and frequently touched areas are wiped throughout the day to minimize the risk of cross contamination and infectious outbreaks.

Spiritual Care

Spiritual Care is important, and we have a Spiritual Care Coordinator on site. Weekly worship services are held on Tuesdays, supported by volunteer groups from the community. Arrangements can be made for those who wish to connect with their church, faith, or support group.

Smoking Policy

We value everyone’s health, and as such we support legislation intended to reduce cigarette smoking in all populations. Smoking inside the building is strictly prohibited, as is smoking on the property.

Accommodation and Cost

There are 201 private rooms and 12 double rooms. There are 9 units, or lodges, which house 14 to 45 residents per lodge. Each lodge is air conditioned, contains its own dining room and specialized bathing room, and provides access to a secured garden or patio. The size of a typical room is approximately 11.5 feet x 18 feet, and is equipped with an automatic bed, closet, drawers, and a nurse call system, as well as an ensuite washroom with toilet and sink. Most resident rooms have overhead lift systems.

115 beds are priority access beds and preferred admission beds for eligible Veterans (eligibility is determined by Veterans Affairs Canada). The cost of of long-term care starts at a minimum rate set by the Ministry of Health and increases according to the resident’s taxable income, to a maximum amount. The cost is set at 80% of the resident’s monthly taxable income, as filed on the resident’s annual tax return to Revenue Canada. The rate is updated annually based on the previous year’s tax return.

Make sure taxes are completed annually. If taxes are not submitted by the Canada Revenue Agency deadline, the rate will default to the maximum amount. If you have questions about the long-term care rate, or concerns about your ability to pay the rate, please speak to your Social Worker.

Admissions

All admissions are managed by Island Health, through a Case Manager. Please contact Island Health directly at https://www.islandhealth.ca/. For more information, please browse their website, or read/download ‘Preparing for Long-Term Care’ available on the Island Health website.

Medical Care

There is a core group of physicians who are assigned to residents living at Broadmead Care homes. We can assist by arranging for transfer of your medical care to one of the core group physicians.

Residents are assigned to a physician who cares for a number of residents, attends on a regular basis, coordinates care with other core physicians and works closely with care staff, under the supervision of Broadmead Care’s Medical Director.

The Medical Director oversees the quality of medical care at all Broadmead Care homes and collaborates with Veterans Memorial Lodge’s Medical Coordinator to initiate quality improvement programs such as regular medication reviews and medication optimization.

Visiting Information

We know how important it is for our residents to have family members and friends visit. Broadmead Care welcomes visitors at any time, based on the health conditions, care needs, and expressed wishes of the residents. If the front entrance is locked, please ring the intercom to be let in. You are asked to sign our guest log book when you visit.

During influenza season (typically December-March), to help protect patients from the flu, all visitors will be asked to wear a mask in our facilities if they have not had a flu shot. For more information, please read Island Health’s Frequently Asked Questions and Influenza Protection Policy.

Provincial policy requires all visitors to be informed: “Violence, foul language and abusive behaviours are not acceptable. Verbal threats or acts of violence will not be tolerated and may result in removal from this facility and/or prosecution.”

View Our Calendar of Events

Further to direction from Provincial Health Officer Dr. Bonnie Henry, we have temporarily changed the way group activities are managed. While we have suspended large group gatherings, Activity Staff are busy finding creative and fun ways to engage residents in their living spaces. Some of the things we’re doing include:

  • Group activities with physical distancing of 2 meters, such as creative arts, coffee chats, armchair travel and movies, singalongs, stretch and strength exercises, and more!
  • One on one activities such as message and mail delivery (click here to send a message to your loved one!), family FaceTime and phone calls (click here to submit your contact information for a video chat with your loved one!), Happy Hour drink delivery, walks & talks, and more.

We are fortunate to have the additional assistance of Activity Workers from the temporarily suspended Adult Day Program. Together, we will continue to provide meaningful, purposeful, and joyful opportunities for all. Thank you for your support — and keep those messages coming!

Contact Veterans Memorial Lodge

(250) 658-0311

4579 Chatterton Way, Victoria BC, V8X 4Y7

Email

Photo Gallery Virtual Tour

Current Campaign

Fundraising Priorities

We need your help to build communities where people of all ages and abilities can experience wellbeing and happiness, and that provide a familiar, comfortable, caring environment that feels like home – their home.