Social Visitors

Provincial Health Officer Dr. Bonnie Henry and Minister of Health Adrian Dix have announced that the province is easing visitor restrictions for long term care homes, saying, “Immunizing the people who live and work in our Care Homes gives us an added layer of protection, so we can support safe connections again.”

Each Broadmead Care Home has developed a Social Visitor Safety Plan and process using Ministry of Health guidelines that set out how visits will be methodically and thoughtfully managed. These plans are available below, as are the guidelines for Social Visits. If you have any questions about our guidelines or COVID-19 policies, please call the Care Home before your visit, or check with the nurse while you are here.

Thank you for your assistance and understanding as we ensure all of our residents have an opportunity to visit By working together, we will continue to live The Broadmead Way: with kindness, with gratitude, and with great love.

Welcome back — we look forward to seeing you!


As a general reminder, the best practices for the prevention of transmission of the COVID-19 virus are to wash your hands frequently, cough and sneeze into your elbow or a tissue, do not touch your face, maintain a physical distance of 2m (6ft), and wear a mask.

Please continue to book visits through the Care Home as usual. If you have any questions, please call your Care Home. Should there be any changes to any of these guidelines, we will let you know immediately via the Family & Friends Newsletter, and on the News blog on this website..

Changes effective April 1, 2021

  • The ‘single designated visitor’ requirement has been removed. Now, up to two adults and one child (18 years or younger) at a time may visit with their loved one.
  • Social visits will still need to be booked in advance.
  • We support the important connection of physical touch – and we still need to maintain Infection Prevention and Control measures, including hand washing and wearing face masks. Yes, visitors may hug your loved one, so long as visitors have medical-grade masks on.
  • Residents may go on outings, with no requirement for isolation upon return.
    • Public health guidelines for COVID-19 should be followed. These include frequent hand hygiene, respiratory etiquette, maintaining physical distance from people where possible. Your loved one will be given a medical-grade face mask as they leave the Home.
    • Please keep in mind that there are still provincial COVID-19 restrictions for the general public, such as limits on the number of people who can attend outdoor and indoor social gatherings.
    • Please speak with the nurse well in advance to ensure adequate time to prepare, including providing any required medications.
  • Essential visits remain in place, and any resident who requires an essential visitor will be supported.
  • The requirement for residents to maintain physical distancing has been removed. This means residents may sit closer together in the dining room, and may participate in small group activities together.
  • There is no requirement for a 14-day isolation period when a resident moves in to one of our Care Homes.
  • Residents who move in will be vaccinated, if they wish. A COVID-19 test will not be administered upon move in.

Before your visit

  • Book your social visit ahead of time by calling the Care Home.
  • All visitors must self screen before coming to a Broadmead Care Home. This means if you or anyone in your group has a cough, fever, loss of sense of taste or smell, difficulty breathing, or any other symptom of illness, you will need to reschedule your visit for another day.
  • For each visit, up to two adults and one child under age 18 may visit with one resident.
  • There may be opportunities for additional visits when there are cancellations. Please call the Care Home directly to see if there are any openings for the following day. These extra visits will be scheduled on a first-come, first-serve basis.

What to expect when you visit

  • You will be screened at the front door by one of our Home Assistants. They will ask you COVID-19 related questions, and take your temperature, and ask you to sign in.
  • Please put on the provided medical grade mask, and keep it on for the duration of your visit, including when you’re in the resident’s room.
  • Please maintain hand hygiene and appropriate respiratory etiquette at all times.
  • Proceed directly to the resident’s room, and remain in the room for the duration of your visit. For everyone’s safety, visits with another resident need to be scheduled separately.
  • Sitting next to each other, physical touching, hugging, kissing, and holding your loved one’s hand is permitted, as long as you are wearing your mask.
  • Please use the washroom in the resident’s room, if needed.
  • Please use the call bell if you need to speak with a Broadmead Care team member, and they will come to the resident’s room.
  • Once your visit is finished, wash or sanitize your hands before leaving the room, and proceed directly to Reception.
  • Complete the visitor sign-out process, and exit the building.

What else you need to know

Almost all Broadmead Care residents and staff have been vaccinated. As Dr. Henry observed, this allows us to support more visits. To ensure we can continue to keep everyone safe, it is important to maintain our current safety protocols, including:

  • wearing face masks;
  • diligent hand washing;
  • being screened upon entry; and,
  • staying away if you feel unwell.
  • Pets are welcome to accompany visitors, although they should only visit with the resident they are coming to see.
  • Gifts, flowers, or other goods may be brought to your loved one, within the following guidelines:
    • Flowers remain subject to Island Health’s scent-free policies.
    • Take-out food may be brought to your loved one during a social visit.
    • Please check with the nurse to see what food or treats are suitable for your loved one, as dietary changes or the ability to consume certain foods may have occurred.
  • Essential visits will continue, and will be arranged as they are needed.