Designated Social Visitors

We are delighted that on June 30, 2020, the Provincial Health Officer and Minister of Health announced that long term care homes may open their doors for social visits, allowing residents to have in-person visits with one single designated visitor.

Each Broadmead Care Home has developed a Designated Social Visitor Safety Plan and process using Ministry of Health guidelines that set out how visits will be methodically and thoughtfully managed. These plans are available below, as are the guidelines for Designated Social Visits.

Thank you for your assistance and understanding as we ensure all of our residents have an opportunity to visit with their single designated visitor. By working together, we will continue to live The Broadmead Way: with kindness, with gratitude, and with great love.

We look forward to seeing you!


As a general reminder, the best practices for the prevention of transmission of the COVID-19 virus are to wash your hands frequently, cough and sneeze into your elbow or a tissue, do not touch your face, maintain a physical distance of 2m (6ft), and wear a mask.

Before Your Visit

  • Click to download the pre-screening questionnaire
  • Residents will be able to visit with one family member or friend – you have been selected or assigned as the single designated visitor.
  • Visitors will be contacted by email or by phone (depending on the Care Home) to review the process and guidelines for visiting; and to complete the pre-screening questionnaire (click to download). If you do not have access to email, a staff member will call you.
  • Visits are not allowed if there is an active COVID-19 outbreak at the Care Home of your loved one.
  • Visitors will not be able to visit if you or the resident you are visiting are sick or have any COVID-19 symptoms.
  • All visits must be booked in advance to allow for them to be conducted safely.
  • Visits are scheduled by calling the Care Home Receptionist on main phone line during business hours. See phone numbers below.
  • A medical grade surgical or procedural mask will be provided. A cloth mask is not acceptable.
  • The date, time and location of your visit will be confirmed by the Receptionist.
  • All visits will take place in a specific “visiting location,” which will be organized by each Care Home. This will be in a designated area either outdoors; indoors; or bedside in the resident’s room (if single occupancy).
  • Social visits will be scheduled for 30 – 60 minutes. This time must be respected as exceeding this time may impact the social visits of other residents.
  • A staff member will let you know if the resident is unable to visit at the scheduled time. The visit will have to be rescheduled.

During Your Visit

  • Please arrive at your scheduled time slot.
  • You will be asked to complete a screening form, which includes questions regarding signs and symptoms of illness, including COVID-19, prior to every visit.
  • Once you have completed the screening process, you will be asked to sign into the logbook and to provide contact information (phone number or email for Public Health Contact Tracing).
  • Visitors will be shown and need to demonstrate effective hand hygiene and appropriate coughing/respiratory etiquette before being allowed to visit.
  • You will be escorted directly to the specific “visiting location.”
  • If indoors, visitors are required to wear a medical grade surgical or procedural mask and wear it for the duration of their visit. Cloth masks are not acceptable. For outside visits a mask is to be worn if unable to maintain 2m physical distance.
  • Visitors will maintain a physical distance of 2m or 6 feet from other residents and staff.
  • Social visits are 30 – 60 minutes in duration. This time must be respected as exceeding this time may impact the social visits of other residents.
  • Please don’t bring any food or beverages for you or the resident you are visiting.
  • You will not be able to use the washroom facilities during your visit.
  • Please ensure you follow the guidelines in place. If there is something you don’t understand, please ask.

After Your Visit

  • Immediately after a visit, please conduct appropriate hand hygiene, sign out of the logbook and remove your mask.
  • Visitors must leave the facility directly after signing out.
  • We encourage families and friends to stay in touch with residents virtually or remotely through our Keep Connected program.

Scheduling a Visit

Beckley Farm Lodge — 250.381.4421, extension 229

  • Designated visitors will arrange for social visits through the Activity Department.
  • Arrangements can be made 7 days per week. Please leave a message if no one is available to take your call.

Nigel House — 250.475.2050, extension 319

  • Designated visitors will arrange for social visits through the Social Worker. If the Social Worker is unavailable, then the visit can be arranged through Reception.
  • Call Monday through Friday between 9:30 am – 2:30 pm. Please leave a message if no one is available to take your call.

Rest Haven Lodge — 250.656.0717

  • Designated visitors will contact the Activity Department to schedule social visits. Please ask for Ronnie Birkland, Activity Worker Manager or Casey Trembley, Social Worker.
  • Call Monday through Friday between 8 am – 4 pm.
  • Reception is available 7 days per week. Please leave a message if no one is available to take your call.

Veterans Memorial Lodge — 250.658.0311

  • Designated visitors will contact Reception to schedule a social visit.
  • Reception is available 7 days per week. Please leave a message if no one is available to take your call.