Coronavirus (Covid-19)

We take the health and wellbeing of the people who live and work in our Care Homes very seriously. We are continuing to monitor the situation carefully, and have plans in place at all our Care Homes to respond as needed. We are listening carefully to updates from the Provincial Health Officer Dr. Bonnie Henry and the Minister of Health (Hon. Adrian Dix), and are working closely with Island Health. We will make decisions about health and safety based on this information.

Please read our News Bulletins for more information about current visitation guidelines and other COVID-19 information. If you are unable to visit in person, please know how thrilled your loved one would be to receive a message or enjoy a video chat with families and friends via our Keep Connected program.

You may also visit the BC Centre for Disease Control website at, or Island Health’s website for more information. Click a heading below to read more.

Can I visit one of your Care Homes?

One of our top priorities continues to be the health and wellbeing of our residents/clients, and our staff. How we come together will protect people in our communities, and the most vulnerable among us, including those who live and work in long term care homes.

There are two kinds of visits in our Care Homes.

Essential VisitsSocial Visits
These are visits for compassionate care, such as critical illness, hospice care, end of life, and medical assistance in dying.

Visits essential to resident care and wellbeing, including:
·         Assistance with feeding, mobility, and personal care.
·         Communication assistance and supported decision-making for people with disabilities or cognitive impairment.
·         Assistance by designated representative for residents with disabilities, including provision of emotional support.
·         Provision of cultural or spiritual care as defined by resident or family.
·         Visits for supported decision making.
·         Visitors required to move belongings in or out of a resident’s room.

Existing registered volunteers providing services as described.

Essential visits can be arranged by speaking with the Care Manager, Social Worker, or Nurse on Duty. In many cases, we are phoning families to let them know when there is a change in condition.

Visits occur in the resident’s room.
These are visits made by a family member, or friend of a resident. As of April 1, 2021, up to two adults and one child (below age 18) may visit at a time.

Please read our Social Visitor information for full guidelines.

Each visitor must:
·         Schedule their visit in advance (see contact information below).
·         Socialize in the resident’s room.
·         Wear the provided medical grade face mask at all times.
·         Residents may go on outings, with no requirement for isolation upon return. Please refer to Social Visitor information for full guidelines.

Social visits are only allowed if there is no COVID-19 outbreak at the Care Home.

Those cleared to enter one of our Homes will be screened before being permitted entry to our Care Homes (see ‘Screening’ below). Learn more about social visitors here.


As part of our temporary measures to protect the health and safety of the people who live and work in our Care Homes, volunteers are requested NOT to come in at this time.

However, there may come a time when we need your assistance. At that time, you may be contacted by a Broadmead Care employee.


Staff are required to enter and exit through one door only, and are being screened daily before starting their shifts. Staff who have been outside Canada and return are required to self-isolate for a period of 14 days.

I’m a social visitor. How many times per week may I visit?

Each of our Care Homes has spaces available for daily visits by social visitors. In addition to a weekly social visit, there are vacant spaces available every day that provide an opportunity to see your loved one more than once per week. To arrange an extra visit, please call the Care Home and ask about any openings for the next day. If any are available, staff will schedule you for an additional visit.

Please note: social visits will be temporarily suspended in the event of an outbreak in the Care Home.


At the request of the Provincial Medical Officer of Health (Dr. Bonnie Henry), and the Minister of Health (Hon. Adrian Dix) and in consultation with Island Health, we are continuing to screen all people who enter our Care Homes, who will be asked to answer questions about COVID-19 and any potential exposure. If someone answers ‘yes’ to any of these, they will be asked to leave, and should contact Island Health for further information.

How is Broadmead Care preparing?

In addition to existing outbreak and infection control protocols:

  • We have a COVID-19 Response Team that is meeting daily to respond to the ways in which we will protect you and those who live with us.
  • Each Care Home is involved in pandemic planning, including permanent and temporary policies and procedures, and is prepared to act accordingly.

What if there is a positive test result for COVID-19 at one of your Care Homes?

Due to the significant potential of risk to other residents and staff, Island Health has advised that if a resident tests positive for the coronavirus, the affected resident(s) may be transferred from the care home to one of Island Health’s designated COVID-19 units. This decision to transfer and treat affected residents away from their long term care home is at the recommendation of the Medical Health Officer, in order to prevent further spread in an affected care home. Anyone transferred to a COVID-19 unit will stay there until their infection has resolved.

Are there any activities happening in your Care Homes?

As of March 17, 2020, we have cancelled all large group visits and outside entertainers. We understand the value activities have for our residents in maintaining their wellbeing and happiness, and we will continue to provide engaging recreation for them in their own living areas.

While external visits continue to be semi-restricted right now, we encourage you to find alternative ways to spend time with your loved one, such as phone calls, video calls, or email.

Communicating with your loved one

We realize how important it is to stay in touch. While face-to-face visits are not possible at this time, we invite you to explore alternatives such as phone calls, video calls, or emails.

Send a positive message to your loved one now, or book a video chat, through our Keep Connected program!

What can I do to help?

These are exceptional circumstances that require exceptional measures. Now is the time to do the right thing, not the convenient thing, and we invite your support as together we intentionally and deliberately act with an abundance of caution to protect you, your loved ones, and the dedicated staff who take care of them. We invite you into a partnership to help us take care of the ones you love.

  • Please stay home if you are unwell, to prevent the spread of any illness. We don’t just mean, don’t visit us right now. As Prime Minister Trudeau and our Provincial Health Officer, Dr. Bonnie Henry, have instructed, we mean, stay home.
  • Continue practicing good hand hygiene for yourself and residents, and avoid touching your face.
  • If you have been travelling and feel unwell, please self-isolate, contact 8-1-1 and follow their directions.
  • Think of alternative ways to greet other people that doesn’t involve shaking hands. For example, elbow bumps, or waving.
  • Keep up to date with information about COVID-19 through reputable sources (see ‘Resources’ below).

Family & Friends News Updates

You can read all Family & Friends updates on our News page.