Covid-19 (Coronavirus)

We take the health and wellbeing of the people who live and work in our Care Homes very seriously. We are continuing to monitor the situation carefully, and have plans in place at all our Care Homes to respond as needed. We are listening carefully to updates from the Provincial Health Officer Dr. Bonnie Henry and the Minister of Health (Hon. Adrian Dix), and are working closely with Island Health. We will make decisions about health and safety based on this information.

Please read our News Bulletins for more information about current visitation guidelines and other COVID-19 information. If you are unable to visit in person, please know how thrilled your loved one would be to receive a message or enjoy a video chat with families and friends via our Keep Connected program.

You may also visit the BC Centre for Disease Control website at, or Island Health’s website for more information. Click a heading below to read more.

Can I visit one of your Care Homes?

One of our top priorities continues to be the health and wellbeing of our residents/clients, and our staff. How we come together will protect people in our communities, and the most vulnerable among us, including those who live and work in long term care homes.

Please click here to view our COVID-19 Care Home Status web page, which includes information about visiting our Care Homes.


As part of our temporary measures to protect the health and safety of the people who live and work in our Care Homes, volunteers are requested NOT to come in at this time.

However, there may come a time when we need your assistance. At that time, you may be contacted by a Broadmead Care employee.


Staff are required to enter and exit through one door only, and are being screened daily before starting their shifts. Staff who have been outside Canada and return are required to self-isolate for a period of 14 days.

I’m a single designated visitor. How many times per week may I visit?

Each of our Care Homes has spaces available for daily visits by single designated visitors. Please click here to view our COVID-19 Care Home Status web page for more information about visiting our Care Homes.


At the request of the Provincial Medical Officer of Health (Dr. Bonnie Henry), and the Minister of Health (Hon. Adrian Dix) and in consultation with Island Health, we are continuing to screen all people who enter our Care Homes, who will be asked to answer questions about COVID-19 and any potential exposure. If someone answers ‘yes’ to any of these, they will be asked to leave, and should contact Island Health for further information.

In addition, as of January 12, 2022, all visitors to our Care Homes will be required to take a COVID-19 rapid test, and receive a negative result before being granted entry to the Home.

How is Broadmead Care preparing?

In addition to existing outbreak and infection control protocols:

  • We have a COVID-19 Response Team that meets weekly to respond to the ways in which we will protect you and those who live with us.
  • Each Care Home is involved in pandemic planning, including permanent and temporary policies and procedures, and is prepared to act accordingly.

What if there is a positive test result for COVID-19 at one of your Care Homes?

If there is a positive test result for COVID-19 in one of our Care Homes, Island Health will advise whether the Home is placed under enhanced surveillance or outbreak. You can check the status of a Care Home on our COVID-19 Current Status page.

Are there any activities happening in your Care Homes?

Activities are continuing for residents within our Care Homes in accordance with current Provincial Health Orders.

While external visits continue to be semi-restricted right now, we encourage you to find alternative ways to spend time with your loved one, such as phone calls, video calls, or email.

Communicating with your loved one

We realize how important it is to stay in touch. While visiting is restricted in accordance with Provincial Health Orders, we invite you to explore alternatives such as phone calls, video calls, or emails.

Send a positive message to your loved one now through our Keep Connected program!

What can I do to help?

These are exceptional circumstances that require exceptional measures. Now is the time to do the right thing, not the convenient thing, and we invite your support as together we intentionally and deliberately act with an abundance of caution to protect you, your loved ones, and the dedicated staff who take care of them. We invite you into a partnership to help us take care of the ones you love.

  • Please stay home if you are unwell, to prevent the spread of any illness. We don’t just mean, don’t visit us right now. As Prime Minister Trudeau and our Provincial Health Officer, Dr. Bonnie Henry, have instructed, we mean, stay home.
  • Continue practicing good hand hygiene for yourself and residents, and avoid touching your face.
  • If you have been travelling and feel unwell, please self-isolate, contact 8-1-1 and follow their directions.
  • Think of alternative ways to greet other people that doesn’t involve shaking hands. For example, elbow bumps, or waving.
  • Keep up to date with information about COVID-19 through reputable sources (see ‘Resources’ below).

Family & Friends News Updates

You can read all Family & Friends updates on our News page.