Coronavirus (Covid-19)

David Cheperdak, President & CEO, Broadmead Care

We take the health and wellbeing of the people who live and work in our Care Homes very seriously. We are continuing to monitor the constantly changing coronavirus situation carefully, and have plans in place at all our Care Homes to respond as needed. We are listening carefully to daily updates from the Provincial Health Officer Dr. Bonnie Henry and the Minister of Health (Hon. Adrian Dix) and will make decisions about health and safety based on this information, as the situation changes.

At this time, we are pleased to accept gifts or other items in our Care Homes. Please read our Family & Friends newsletter for more information. We know how important it is to be in touch with your loved ones, and know they would be thrilled to receive a message or enjoy a video chat with families and friends via our Keep Connected program.

Please read our Update Bulletins here, and visit the BC Centre for Disease Control website at for more information. Click a heading below to read more.

Can I visit one of your Care Homes?

One of our top priorities continues to be the health and wellbeing of our residents/clients, and our staff. How we come together now will protect people in our communities, and the most vulnerable among us, including those who live and work in long term care homes.

Visitors to long term care homes are restricted to ‘essential’ visitors or designated social visitors only. An essential visitor is defined as family or primary contact of dying or critically ill residents. Those cleared to enter one of our Homes will be screened before being permitted entry to our Care Homes (see ‘Screening’ below). Learn more about designated social visitors here.


As part of our temporary measures to protect the health and safety of the people who live and work in our Care Homes, volunteers are requested NOT to come in at this time.

However, there may come a time when we need your assistance. At that time, you may be contacted by a Broadmead Care employee.


Staff are required to enter and exit through one door only, and are being screened daily before starting their shifts. Staff who have been outside Canada and return are required to self-isolate for a period of 14 days.


At the request of the Provincial Medical Officer of Health (Dr. Bonnie Henry), and the Minister of Health (Hon. Adrian Dix) and in consultation with Island Health, we are immediately implementing a number of temporary measures to protect the health and safety of residents in our Care Homes:

We are continuing to screen all people who enter our Care Homes, who will be asked to answer four questions. If someone answers ‘yes’ to any of these, they will be asked to leave, and directed to call 8-1-1 for further screening:

  1. Do you have a fever, new cough, difficulty breathing, nausea, or vomiting?
  2. Have you travelled anywhere outside of Canada in the past 14 days?
  3. Have you been in close contact with someone who has travelled outside of Canada in the past 14 days?
  4. Have you been in close contact with someone who has been screened for, or diagnosed with, the coronavirus?

How is Broadmead Care preparing?

In addition to existing outbreak and infection control protocols:

  • We have a COVID-19 Response Team that is meeting daily to respond to the ways in which we will protect you and those who live with us.
  • Each Care Home is involved in pandemic planning, including permanent and temporary policies and procedures, and is prepared to act accordingly.

What if there is a positive test result for COVID-19 at one of your Care Homes?

Due to the significant potential of risk to other residents and staff, Island Health has advised that if a resident tests positive for the coronavirus, the affected resident(s) may be transferred from the care home to one of Island Health’s designated COVID-19 units. In Victoria, this is the Royal Jubilee Hospital. This decision to transfer and treat affected residents away from their long term care home is at the recommendation of the Medical Health Officer, in order to prevent further spread in an affected care home. Anyone transferred to a COVID-19 unit will stay there until their infection has resolved.

Are there any activities happening in your Care Homes?

As of March 17, 2020, we have cancelled all large group visits and outside entertainers. We understand the value activities have for our residents in maintaining their wellbeing and happiness, and we will continue to provide engaging recreation for them in their own living areas. If necessary, we will increase Activity Worker staffing.

While there are no external visits right now, we encourage you to find alternative ways to spend time with your loved one, such as phone calls, video calls, or email.

Communicating with your loved one

We realize how important it is to stay in touch. While face-to-face visits are not possible at this time, we invite you to explore alternatives such as phone calls, video calls, or emails.

Send a positive message to your loved one now, or book a video chat, through our Keep Connected program!

What can I do to help?

These are exceptional circumstances that require exceptional measures. Now is the time to do the right thing, not the convenient thing, and we invite your support as together we intentionally and deliberately act with an abundance of caution to protect you, your loved ones, and the dedicated staff who take care of them. We invite you into a partnership to help us take care of the ones you love.

  • Please stay home if you are unwell, to prevent the spread of any illness. We don’t just mean, don’t visit us right now. As Prime Minister Trudeau and our Provincial Health Officer, Dr. Bonnie Henry, have instructed, we mean, stay home.
  • Continue practicing good hand hygiene for yourself and residents, and avoid touching your face.
  • If you have been travelling and feel unwell, please self-isolate and contact 811 and follow their directions.
  • Think of alternative ways to greet other people that doesn’t involve shaking hands. For example, elbow bumps, or waving.
  • Keep up to date with information about COVID-19 through reputable sources (see ‘Resources’ below).

More Information/Resources