Increased Visitation to our Care Homes

We’re looking forward to welcoming more of you into our Care Homes tomorrow. The news about expanded visitation has been shared with the residents, and they are so pleased to be able to spend time with you, starting tomorrow, Thursday, April 1, 2021.

Before Your Visit

  • Book your social visit ahead of time by calling the Care Home.
  • All visitors must self screen before coming to a Broadmead Care Home. This means if you or anyone in your group has a cough, fever, loss of sense of taste or smell, difficulty breathing, or any other symptom of illness, you will need to reschedule your visit for another day.
  • For each visit, up to two adults and one child under age 18 may visit with one resident.
  • There may be opportunities for additional visits when there are cancellations. Please call the Care Home directly to see if there are any openings for the following day. These extra visits will be scheduled on a first-come, first-serve basis.

What to Expect When You Visit

Please note the following guidelines with respect to your visit.

  • You will be screened at the front door by one of our Home Assistants. They will ask you COVID-19 related questions, and take your temperature, and ask you to sign in.
  • Please put on the provided medical grade mask, and keep it on for the duration of your visit, including when you’re in the resident’s room.
  • Please maintain hand hygiene and appropriate respiratory etiquette at all times.
  • Proceed directly to the resident’s room, and remain in the room for the duration of your visit. For everyone’s safety, visits with another resident need to be scheduled separately.
  • Sitting next to each other, physical touching, hugging, kissing, and holding your loved one’s hand is permitted, as long as you are wearing your mask.
  • Please use the washroom in the resident’s room, if needed.
  • Please use the call bell if you need to speak with a Broadmead Care team member, and they will come to the resident’s room.
  • Once your visit is finished, wash or sanitize your hands before leaving the room, and proceed directly to Reception.
  • Complete the visitor sign-out process, and exit the building.

What Else Do I Need To Know?

  • Pets are welcome to accompany visitors, although they should only visit with the resident they are coming to see.
  • Gifts, flowers, or other goods may be brought to your loved one, within the following guidelines:
    • Flowers remain subject to Island Health’s scent-free policies.
    • Take-out food may be brought to your loved one during a social visit.
    • Please check with the nurse to see what food or treats are suitable for your loved one, as dietary changes or the ability to consume certain foods may have occurred.
  • Essential visits will continue, and will be arranged as they are needed.

If you have any questions about our guidelines or COVID-19 policies, please call the Care Home before your visit, or check with the nurse while you are here.

We are pleased to be able to reunite you with your loved one, and appreciate your patience and support as we do our very best to accommodate the increased requests for visits. Welcome back!