Philosophy of Care

At The Lodge at Broadmead, we practice “person-centered care”, striving to create an environment that honours each individual resident’s life history, supports their strengths and challenges and maintains their dignity.

Residents' Bill of Rights [PDF]

BCS Philosophy of Care and Service [PDF]

Bricks and Bouquets: How to Make a Complaint or Give a Compliment

Broadmead Care Society (BCS) welcomes client/resident, family/visitor feedback at any time.  However we recognize that circumstances may arise where people may have concerns or complaints regarding the health, safety or well-being of a resident of The Lodge at Broadmead or a client of the Veterans Health Centre, or about the services provided at BCS.  We have created a short document on how to make a complaint or give a compliment, which is available at the team centre on each lodge. The document outlines the point of contact for submitting complaints (or compliments), what information to include, the general process and timelines that are followed, and what to do if it is felt that BCS’s response has not been adequate.  BCS will make every effort to ensure that complaints investigations are timely, fair and just, and without repercussions or penalty to the client/resident or complainant.

How to make a Complaint or Compliment
 

BCS Philosophy of Care and Service

Broadmead Care Society (BCS) began a journey towards excellence in Dementia Care in 2003. A formal Dementia Care Clinical Program was initially developed and implemented in 2006. This program is based on evidence and best practices in Dementia Care.  The program is principle-based and comes from a foundation of person-centered care.

In 2009 a group of staff began reviewing and revising the Dementia Care principles. The staff believed the principles fit for all people, not just those with dementia and we believed it is everyone’s responsibility to provide person-centered care.  From these discussions the BCS Philosophy of Care and Service was created.

This Philosophy is for all staff and volunteers at The Lodge at Broadmead and Veterans Health Centre.  Many staff members participated in the initial development of the principles and the formation of the Philosophy.

When we asked some staff what the Philosophy means to them many ideas and words were ‘thrown around’ but one of the phrases that stuck with the group was Every Moment Matters – it felt like that summarized what the philosophy was all about.  Every Moment Matters has become the ‘tagline’ for the BCS Philosophy of Care and Service.  The Philosophy was launched in fall 2009 with the Every Moment Matters campaign – a targeted marketing campaign with similarities to an advertising ‘teaser campaign’.  Every Moment Matters was everywhere – in chalk on the driveway, screensavers on computers, stamped on pay stubs and beyond. The campaign culminated with the unveiling of the Philosophy of Care and Service document and a celebration of what the tagline meant to individuals – through stories, poems or pictures.